Feature · Security · Written by Yobel Tzegai · Last checked 20 October 2026

Where does Complipath keep our data, and who else sees it?

In Complipath (complipath.io), a card in the app shows where your data is kept: the database and the app's servers are both in Frankfurt. It lists every service that receives data with the first fields each one sees, and says what is true about training. It does not say where our AI provider processes what it receives; the subprocessors page does.

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What the app says it does

Settings shows the region of the database and the servers (Frankfurt), every service that touches the data and what it sees, and what is true about training; the Data Processing Agreement and Complipath's own AI assessment appear there only in a version the founder approved.

Illustration · not your dataDatabase Frankfurt, Germany (eu-central-1)App servers Frankfurt, Germany (fra1)Training Complipath never trains or fine-tunes a model on your data

What it does

Shows two regions: the database and the app's servers. Both are read from configuration, not typed for the card: the servers from the deployment settings, the database from its row in the subprocessor record.
In the app's code at commit 6e53ae19, read on 20 October 2026, the card reads Frankfurt, Germany for both: eu-central-1 for the database and fra1 for the servers. The database row was last read on 29 August 2026.
Lists every service on the subprocessor list: what it is used for and its first two fields, with a count of the rest. The full list, field by field, is on the subprocessors page.
Training: the card says Complipath never trains or fine-tunes a model on your data and calls models only to read and draft. The app's code has no training or fine-tuning call.
It also quotes the AI provider's terms on training and links them. Anthropic's Commercial Terms of Service, the version effective 2025-06-17, read on 2026-10-06, say: “Anthropic may not train models on Customer Content from Services.”
In those terms, Customer Content is what is submitted to Anthropic's services and the responses they generate.
A legal document shows on the card only in a version Complipath has approved. A changed text is hidden again until it is approved again.

What it does not do

It names two regions only. Our AI provider's processing region is global, not only the EU, as read on 8 October 2026 in its data residency documentation.
It says nothing about backups, or about how long our hosts keep their own logs. We have not read those terms.
It quotes training terms for one party, the AI provider. It says nothing on training for any other service.
It is a disclosure, not a contract. This page does not say a data processing agreement exists or can be signed.

Which plan

Every plan, including the free first system: the app checks no plan for it.

Where it sits in the law

It is not an EU AI Act duty. It is Complipath's own disclosure, so a reviewer can check where data sits and who receives it. It is not a data processing agreement.

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Evidence and the audit log
Your first system is free, with no end date

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Questions

Is all our data kept in the EU?

Two things are in Frankfurt: the database and the app's servers. We claim no more. Our AI provider's processing region is global, read on 8 October 2026, so what an AI feature sends can be processed outside the EU. One switch turns all AI processing off for your workspace.

Does Complipath train on our data?

Complipath says it never trains or fine-tunes a model on your data, and its code has no training call. For the AI provider, Anthropic's Commercial Terms of Service, the version effective 2025-06-17, read on 2026-10-06, say: “Anthropic may not train models on Customer Content from Services.”

Who else receives our data, and what do they see?

Every party that receives data is on the card with what it is used for and its first two fields. The full list, field by field, with the day each row was read, is on the subprocessors page. Where a point was not read, the row says so.

Which plan includes it?

Every plan, including the free first system: the app checks no plan for it. Free holds one AI system, with no end date. Starter is €499 a month for up to 20 AI systems. Prices exclude VAT. Growth and Scale are not available yet, and nothing here waits for them.